Prior to March 2021, the Workers Compensation Independent Review Office (WIRO) had been handling complaints by injured workers about workers compensation insurers.
Their solutions team were able to quickly and successfully resolve many complaints usually within a few days to a week.
WIRO became the Independent Review Office (IRO) as of 1 March 2021.
IRO is now able to help resolve complaints for both injured workers and people injured in motor accidents in New South Wales.
If the insurer is delaying determination of your claim or if they have done something or made a decision you don't agree with, you can lodge a complaint with IRO online at www.iro.nsw.gov.au or by email to complaints@iro.nsw.gov.au.
If you are unable to lodge your complaint online, you can call IRO on 139476.
You can also contact us for an obligation free advice.
DISCLAIMER: This blog is made available by Mortimer Fox Lawyers to give you general information and a general understanding of the law, not to provide specific legal advice. Unless otherwise stated, all information provided pertains to injuries sustained in or in connection with New South Wales. By using this blog you understand that there is no solicitor client relationship between you and Mortimer Fox Lawyers. This blog should not be used as a substitute for legal advice. If you require legal advice please contact us for an appointment.
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